Results That Deliver Business Value
Our team of Customer Success specialists ensures that your GlobalEnglish solution delivers maximum value to your organization with measurable impact on your business outcomes.
We offer a proven approach to drive and sustain successful programs refined over hundreds of customer engagements. Programs include a small-business self-service option, consulting services for larger rollouts and fully customized enterprise-wide solutions.
We begin by helping you identify the business drivers and key performance indicators (KPIs) for your program. We then give you the tools to monitor the impact of your program through the most robust reporting platform on the market.
How It Works
Global Reach & Experience
Our Customer Success services are available in 10 languages from team members based in 12 countries across North and South America, Europe, and Asia. The team has hundreds of years’ of collective experience in training program implementation, balancing global efficiencies with local adoption to deliver business-driven outcomes.
Our process begins with taking the time to understand your business challenges so that we can design your optimal GlobalEnglish program. We then set tangible success indicators to achieve your business objectives, before helping you deliver a successful deployment and program implementation. Real-time reporting tools allow you to monitor and refine programs as you measure success against your own KPIs.
Our in-depth program monitoring tools give you everything you need to drive and sustain a world-class program. Detailed insights around adoption, usage and learner progress help you maintain momentum and deliver against your business objectives.
A self-service approach for small programs with fewer than 50 learners includes: detailed implementation guide; live webinar training in multiple languages; program owner training on reporting and monitoring tools; automated monthly analysis and line manager reports and access to technical support via email and chat.
For medium- and large-size programs, we offer the support of our customer success teams dedicated to your business. In addition to all self-service resources, these packages include implementation planning meetings where we identity your KPIs, define success strategies, develop launch plans and train your teams on our reporting and monitoring tools. Ongoing follow-up includes quarterly virtual account reviews and an annual business impact survey to evaluate the success of your program.
Our ultimate custom design for enterprise-wide programs. Platinum service includes ongoing access to a Senior Project Consultant, monthly account reviews and fully customized implementation and communication plans in addition to all the benefits of the Premier package.