GlobalEnglish delivers products and solutions that remove language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st-century economy.
Every customer engagement begins by learning about our customer’s needs. We conduct a thorough assessment to identify where a lack of Business English skills creates risk, and where Business English can be used to drive new business opportunities.
Our trusted advisors then translate those needs into a solution that calls upon the entire GlobalEnglish portfolio, including self-paced learning, blending learning and assessments.
Once you start using our solutions, the GlobalEnglish team of customer success specialists ensures you meet program objectives by helping manage implementation and deployment, by sharing best practices, and by working with you to develop key performance indicators.
We believe that the most important outcome of Business English learning is people who can do the work they need to do –work that helps your organization achieve its goals and objectives. Our comprehensive dashboard visualizes key performance indicators so you can see how prepared your talent is to work in real world situations.
At GlobalEnglish we believe success should be driven by ability and ambition not bias or birthright. English has become the language of global business. Our purpose is to give a voice to your talent.
Align Solutions To Business Needs
Global English helps our customers align solutions to their business needs by:
- Translating needs analysis into a solution that calls upon the entire GlobalEnglish portfolio.
- With cutting edge assessments, learning experiences and customization. Recommending professional services to meet business-specific requirements.
- Offering a comprehensive global program plan.
Deploy and Encourage Adoption
GlobalEnglish’s team of customer success specialists don’t stop with implementation. We want to ensure our customers realize business benefits from their Business English learning investment.
Our customer success team works with each of our customer accounts to:
- Manage the projects with customer stakeholders across the organization to ensure timely and stress free deployment.
- Share recommendations and best practices to ensure adoption.
- Help to develop program objectives, success criteria and key performance indicators that create the framework for measuring impact.
Measure Business Impact
We believe that the most important outcome of Business English learning is people who can do the work they need to do to help organizations achieve their goals and objectives. Our comprehensive dashboard presents every customer with a clear and concise measure of how prepared your talent is to work in various real world situations like writing e-mails, delivering a presentation or conducting strategic planning discussions.
Our measurement framework includes:
- A dashboard for easy access to the current state of your Business English program.
- Ongoing measure of program success against targets.
- Combined with the results of an annual user and manager survey.
- An overview of the tangible impact on the business.