The financial services industry faces many hurdles to driving growth this age of uncertainty.  Uncertainty arises from many areas, including regulatory compliance, internal cost cutting, upstart competitors with new business models, and global digital transformation that delivers value atop new technology at lightning speed.

A special feature in the January 14, 2017 issue of The Economist, reported companies and employees need to embrace continuous learning as a core skill to remain competitive in a 21st century economy increasingly characterized by the blend of human and machine intelligence. Human capital remains the foundation of the financial services industry.  Financial institutions need to harness the power of their talent to deliver better outcomes for customers and employees.  People, like technology, can become obsolete if not updated. In this rapid changing world, people need to remain relevant through continuous learning, and keeping up often means reading and conversing in English.

A very large gap exists for companies globally in their ability to leverage English as the de facto language of business. While 92% of global employees report that English is important for their job as well as for advancement in their career, only 7% of non-native English speakers in global companies believe they can communicate well at work according to a 2015 study conducted by CEB on behalf of GlobalEnglish.

At GlobalEnglish, we deliver products and solutions that remove language and cultural barriers to give every global worker the ability to contribute and thrive in the 21st-century economy. We don’t just teach English. We help organizations deploy and manage Business English programs that deliver measurable impact improved business performance.

Intesa San Paolo offers an example of how a GlobalEnglish client cost-effectively surpassed their goals to improve global collaboration across 29 countries. Intesa San Paolo delivered higher customer satisfaction by investing in their employee business English skills.  This need was driven by the customer’s expansive growth.

The Top Six Business Situations in which Intesa Sanpaolo employees have used their improved Business English skills at work.

Another top banking client leveraged GlobalEnglish to deliver multi-region results at a better price point than prior programs via our blended learning model.  After implementing GlobalEnglish learning programs, employees reported they were better able to:

  • communicate and collaborate with each other across departments and geographies,
  • build deeper relationships with clients as trusted advisors, and
  • pursue their desired career paths.

GlobalEnglish helps global clients’ employees take center stage to the learning experience by progressively developing English skills in their own time, improving performance and broadening future career opportunities.  Instant access to Business English vocabulary libraries, productivity tools, email templates, and culture notes, enable employees to address immediate workplace situations.

Our combination of language assessments, self-learning programs, personal coaching and group learning with program management tools distinguishes our solutions.  A comprehensive approach to Business English learning ensures clients achieve their business goals with effective and adaptive solutions.

“My manager took notice of my improved English skills last summer when we were working with the team from London in Madrid.”

“I feel more confident in my daily contacts with my English colleagues and feel that my writing goes more smoothly.”

“This is very important for me because my next step will be account manager and probably it will not be in Turkey—it will be in another country. So, that means my first language will be English!”

Case Studies