Best Advance in Learning Technology Implementation
Deutsche Post DHL Group (DPDHL), headquartered in Bonn, Germany, is the world’s leading mail and logistics company with over 500,000 employees.
DPDHL adopted English as its company language to strengthen best-practice sharing and interoperability between business units, which also improves service to its global customers.
DPDHL faced the challenge of deploying a learning solution across a highly-decentralized organization with multiple independent corporate divisions operating in 220 countries. GlobalEnglish worked closely with DPHL to develop a solution that could optimize the learner experience with minimal program administration.
A centralized registration program offers “Pay as You Go” access to local divisions, giving instant access to the services required for over 1,000 learners.
Localized monitoring and program follow-up complement the centralized registration system to ensure learning tailored to business-specific needs.
All learners first engage through self-start training videos, while local HR and IT teams become familiar with GlobalEnglish One through demonstrations and support materials all designed to ensure smooth implementation. DPDHL employees access all material related to the program in six different languages through the company’s intranet (MyNet).
Strong satisfaction scores reflect a positive reception to the implementation program. 93% of managers confirm skills improvement in at least one business area, and 98% of employees say they would recommend GlobalEnglish to a colleague.
DPDHL also estimates an annual productivity gain of 2.06 Million Euros based on an average saving of 2 hours per week per employee as a result of improved English communication.