Global organizations cannot afford slow reaction times, low quality performance or wasteful processes. Many organizations think of Business English as infrastructure for efficiency.
Drive Global Collaboration
Unlock the ideas of your entire workforce by driving global collaboration in Business English.
The complexity of business problems and the speed at which decisions are taken today make it impossible for a single leader to have all the answers. Today’s successful organizations unleash diversity of thoughts, ideas and opinions from the entire workforce to create new solutions and dynamic innovations.
Over 60 percent of Unisys employees are non-native English speakers working outside of the United States. A lack of confidence among many of these employees was leading to a lack of participation in meetings and conference calls. After working with GlobalEnglish, 93 percent of Unisys employees said it helped them improve their English at work, 84 percent could understand documents and emails more clearly, and over 60 percent reported an improvement in meeting and conference call participation, citing greater confidence.
Marvell Technology Group Ltd. is a leading global semiconductor company with major design centers located in China, Israel and the U.S. While a significant number of Marvell’s 7,000 employees are non-native English speakers, the company relies on collaboration among its global design centers to drive innovation within the organization. Employees saw an improvement in day-to-day work tasks almost immediately—their ability to perform projects more quickly and to communicate strategically within their division and company improved.
DEUTSCHE POST DHL
Deutshe Post DHL has made it a strategic priority to generate value by sharing knowledge and expertise across the group’s many different operations. Since adopting the GlobalEnglish solution, employees have become capable and confident enough to engage directly with colleagues across the organization, without relying on their mangers to act as translators.
You’re losing out, I think, on some of the best productivity in your company just because they’re not comfortable.
John Heyman, Director Content Development and Delivery for Unisys University
Our communication around the world is now better, deeper, and our teams are working together more effectively. Meetings are real discussions, not just someone giving orders to another.
Tony Gleeson, Global Director of Learning Programs and Solutions at Deloitte
Improve Customer Service
Better Business English = better customer service, by phone, online chat or face to face.
Whether it’s responding to a request, anticipating a need, creating a magical moment or dealing with a complaint, great customer service means understanding the customer and building trust through clear communication. Our customers use Business English learning as a strategic tool to delight their customers around the globe.
Hilton’s brand promise pledges to consistently deliver the highest level of service to a global customer base comprised primarily of highly educated, upper-income frequent travelers. Hilton has put its GlobalEnglish program at the center of that promise.
Norwegian Cruise Line found that 15% of customer complaints related to employees who did not understand the needs of guests because of a language barrier. One year after incorporating GlobalEnglish Assessment into its recruitment program, the company has eliminated guest complaints about their staff’s inability to communicate in English.
As part of the United Arab Emirates goal of making the country the “financial capital of the Middle East,” Emirates NBD had to evolve into a global player in the banking industry, while honoring commitments to increase its number of local employees.
We received complaints in the past, but since implementing the English assessment test, we haven’t received any.
Miriam Torres, Director of Recruiting at Norwegian Cruise Line
The financial industry is very competitive and if we wish to have international clients, our employees must be able to speak the language of business—English. The improved Business English skills are helping improve our customer service because our tellers are now more confident when talking to customers. They are speaking more accurately and more fluently. They are comfortable now discussing the details of an account in English and are resolving problems for the customers more quickly. Most importantly, this has improved customer confidence in Emirates NBD.
Heyam Farrington, Business Communication Manager at Emirates NBD
Clients report productivity gains of 1-2 hours per week, per employee, as Business English proficiency rises.
By focusing on the jobs that learners need to do in the workplace, we help customers to increase productivity not just develop language skills. Solutions include job-specific productivity tools and culture guides as well as business-related learning content.
Unisys worked with GlobalEnglish to deploy a rich, relevant content library that could improve productivity across the entire organization. The same GlobalEnglish One solution used by service agents to improve their conversational Business English also helps higher-level managers extend their business skills with productivity tools such as email templates, guides to running a meeting and cultural briefings. Overall, employees saved an average of 2.4 hours per week of time using the program. Unisys was able to effectively measure the proficiency of its non-native English speakers and projected a savings of about 26,912 person-days of productivity in a year.
TATA CONSULTANCY SERVICES
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization with more than 360,000 employees representing 129 nationalities across 45 countries. As its global footprint expanded, TCS was looking to ensure that its diverse workforce had the necessary Business English proficiency to conduct business and collaborate with teams globally. GlobalEnglish helped Tata create a program designed to deliver immediate results by providing on-the-job support for work tasks—such as writing emails—as well as contextual and cultural learning that are directly applied to more complex duties, like negotiating, giving presentations, holding conference calls and writing business documents. Initial surveys showed a 20% improvement in working relationships and productivity within the first six months.
What I liked the most is that it is not just an online English course. It goes further as a tool for a global company to train their employees not only in English language, but also in business strategy—like integrating new cultures, marketing, meeting preparation, presentations, etc.
David Moya, Maxam Project Manager in Singapore at MAXAM