Your business relies on the right people to deliver value. Business English is often a critical skill that must be assessed for incoming talent, and an important component of programs designed to help develop your talent for the future.
Create a Program Accessible to All
Clients optimize global recruitment programs with fast, effective, consistent assessments that screen against specific job requirements.
When English proficiency is part of the job, recruiters need to test for acceptable standards as early as possible within the recruitment process. The assessment process needs to be simple and fair for the candidate, efficient and objective for the recruiter and tailored to the specific needs of the organization and the roles it needs to fill.
GlobalEnglish worked with Access Worldwide, a business-process outsourcing company, to streamline its recruiting process while improving the consistency of its candidate evaluation. The amount of time spent evaluating candidates has dropped significantly, while the quality of the customer service agents has measurably improved. Staff turnover is down and customer service ratings are up.
EL POLLO LOCO
Store managers at El Pollo Loco helped establish a benchmark standard of English proficiency for servers in their popular chain of restaurants. Every new applicant is now given a 10-minute automated assessment based on the benchmark standard. Candidates take the test by phone or on-site at the restaurant with results available in minutes.
NORWEGIAN CRUISE LINE
In a given week, Norwegian Cruise Line interviews approximately 300 candidates around the world and the company needed an assessment program that could apply spoken language standards consistently across all recruiting locations.
The assessment program we developed can be taken over the telephone in 10 to 15 minutes with results provided directly to the recruiter online, enabling them to objectively evaluate the critical success factors for customer service satisfaction that depend on language for the many different roles on a cruise ship.
Not only is the test more cost effective than any other solution, it is also the most thorough and accurate. It’s not often that you find that combination and this much value.
Philip Mabida, Training Manager for Access Worldwide
Optimize L&D Budgets & Programs
Centralize spend on a scalable solution that combines on-demand structured learning with personal advisory and coaching.
In the industrial economy, business learning was an extracurricular activity that took employees away from their “real work” and disrupted the lives of colleagues around them. A classroom-dominated approach delivered abstract learning conditions, with employees often struggling to apply new skills back in the workplace — high cost with low immediate returns.
Blended learning approaches—where the majority of learning happens on-the-job—ensure newly-developed skills are immediately benefiting the business, as well as employees and the colleagues around them. A centralized, technology driven-approach can reduce costs, increase participation and improve performance.
DPDHL required a learning solution to meet the needs of a diverse workforce with multiple independent divisions operating in more than 200 countries.
We developed a solution that enabled every potential learner to access the service regardless of their location, with a curriculum to serve all levels of experience and ability. The program delivered average saving of 2 hours per week per employee as a result of improved English communication, which equated to savings of 2.06 million euros based on an average employee rate of $25 per hour.
The main challenge faced by Deutsche Post DHL Group was the deployment of a learning solution across a highly-decentralized organization. And we have found a great solution.
Peter Schoof, SVP HR Processes and Platform Management, DHL
GlobalEnglish is perfect for a global company like Deloitte. It’s delivered 100% online and all instruction is offered in 13 languages. And because they have account managers on the ground on five continents, we get great service at the local level. With GlobalEnglish, we needed only one provider for the entire global program.
Tony Gleeson, Global Director of Learning Programs and Solutions, Deloitte
Measure Progress Against Business Priorities
Program success measured against your organizations key performance indicators.
The success of any business learning program is its impact on business performance. It’s that simple. That’s why we take the time to design solutions around the Key Performance Indicators (KPI) that are important to your business. You decide what’s important to measure and we design a program that delivers, including real-time reporting tools to monitor activity and program management tools to refine and optimize performance.
Oerlikon is a global leader in surface solutions, advanced materials and materials processing. English communication skills are essential to talent career development at Oerlikon, and GlobalEnglish worked with the company to optimize a solution against Oerlikon’s own KPI’s as part of its efforts to create a strong learning culture.
Tata Consultancy Services was looking to move away from traditional instructor-led training to a more flexible program that allowed employees to acquire new skills on their own time, at their own pace and in their own space. They also wanted a program that would quickly show demonstrable Business English improvements in the workplace.
Surveys showed at least a 20% improvement in working relationships and productivity and a 33% improvement in time efficiency and customer satisfaction. 71% of learners successfully advanced by at least one learning level in four months, exceeding expectations of a normal course deployment.
Tata is also working with us to enhance its employee experience and strengthen community engagement with a pilot program to offer subsidized learning for employees’ family members at home.
The optimized solution at Oerlikon increased active users from 23% to 98.9%, with average time on site skyrocketing to over 27 hours from a meager 2.82 hours. Learning assets accessed in the Platform increased from 5,439 single activities to 11,141.
91% of Oerlikon learners said GlobalEnglish improved their English at work.