Mini Lessons

Business Communication

Are You At the Plain English Partyhttps://content.globalenglish.com/files/Are%20You%20At%20The%20Plain%20English%20Party.pdf
How To Add Goodwill Touches https://content.globalenglish.com/files/How%20To%20Add%20Goodwill%20Touches.pdf
How To Choose A Communication Channelhttps://content.globalenglish.com/files/How%20To%20Choose%20A%20Communication%20Channel.pdf

Business Negotiations

Negotiations https://content.globalenglish.com/files/Negotiations.pdf

Business Presentations

Giving a Presentationhttps://content.globalenglish.com/files/Giving%20a%20Presentation.pdf

Business Writing

A Model Outline To Write A Business Apologyhttps://content.globalenglish.com/files/A%20Model%20Outline%20To%20Write%20A%20Business%20Apology.pdf
Are You Making These Ten Common Business Writing Errors https://content.globalenglish.com/files/Are%20You%20Making%20These%20Ten%20Common%20Business%20Writing%20Errors.pdf
How To Be Conversational Yet Professionalhttps://content.globalenglish.com/files/How%20To%20Be%20Conversational%20Yet%20Professional.pdf
How To Write An Effective Emailhttps://content.globalenglish.com/files/How%20To%20Write%20An%20Effective%20Email.pdf

Leading Meetings

Effective Meetingshttps://content.globalenglish.com/files/Effective%20Meetings.pdf

Managing People and Projects

Breaking Bad News Effectivelyhttps://content.globalenglish.com/files/Breaking%20Bad%20News%20Effectively.pdf
Motivating Peoplehttps://content.globalenglish.com/files/Motivating%20People.pdf
Successful Businesseshttps://content.globalenglish.com/files/Successful%20Businesses.pdf

Participating in Meetings

Disagreeing Politely in 3 Easy Stepshttps://content.globalenglish.com/files/Disagreeing%20Politely%20in%203%20Easy%20Steps.pdf

Professional Presence and Influence

Business Ethicshttps://content.globalenglish.com/files/Business%20Ethics.pdf
Giving Advice to Foreign Colleagueshttps://content.globalenglish.com/files/Giving%20Advice%20to%20Foreign%20Colleagues.pdf
How To Prepare For Public Speakinghttps://content.globalenglish.com/files/How%20To%20Prepare%20For%20Public%20Speaking.pdf

Virtual Discussions

Internet at Workhttps://content.globalenglish.com/files/Internet%20at%20Work.pdf
Technology in the Workplace https://content.globalenglish.com/files/Technology%20in%20the%20Workplace.pdf

Workplace Conversations

Emotions at Work https://content.globalenglish.com/files/Emotions%20at%20Work.pdf
Entertaining Customers https://content.globalenglish.com/files/Entertaining%20Customers.pdf
Intercultural Communicationhttps://content.globalenglish.com/files/Intercultural%20Communication.pdf

Business Skills Masterclass

Business Presentations

Intermediate

Intermediate: Session 1: Asking Questionshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%201%20-%20Asking%20Questions.pdf
Intermediate: Session 2: Opening a Presentationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%202%20-%20Opening%20a%20Presentation.pdf
Intermediate: Session 3: Presenting Problems and Solutionshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%203%20-%20Presenting%20Problems%20and%20Solutions.pdf
Intermediate: Session 4: Sequencing a Presentationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%204%20-%20Sequencing%20a%20Presentation.pdf
Intermediate: Session 5: Supporting Your Point of Viewhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%205%20-%20Supporting%20Your%20Point%20of%20View.pdf
Intermediate: Business Presentations: Using Visualshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%206%20-%20Using%20Visuals.pdf
Intermediate: Session 7: Responding to Your Audiencehttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%207%20-%20Responding%20to%20Your%20Audience.pdf
Intermediate: Session 8: Closing a Presentationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Intermediate/Intermediate%20-%20Business%20Presentations%20-%20Session%208%20-%20Closing%20a%20Presentation.pdf

Advanced

Advanced: Session 1: Asking Questionshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%201%20-%20Asking%20Questions.pdf 
Advanced: Session 2: Opening a Presentationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%202%20-%20Opening%20a%20Presentation.pdf
Advanced: Session 3: Presenting Problems and Solutionshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%203%20-%20Presenting%20Problems%20and%20Solutions.pdf
Advanced: Session 4: Sequencing a Presentationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%204%20-%20Sequencing%20a%20Presentation.pdf
Advanced: Session 5: Supporting Your Point of Viewhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%205%20-%20Supporting%20Your%20Point%20of%20View.pdf
Advanced: Session 6: Using Visualshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%206%20-%20Using%20Visuals.pdf
Advanced: Session 7: Responding to Your Audiencehttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%207%20-%20Responding%20to%20Your%20Audience.pdf
Advanced: Session 8: Closing a Presentationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Presentations/Advanced/Advanced%20-%20Business%20Presentations%20-%20Session%208%20-%20Closing%20a%20Presentation.pdf

Business Writing Masterclass

Intermediate

Intermediate: Session 1: Best Practices for Business Emailhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%201%20-%20Best%20Practices%20for%20Business%20Email.pdf
Intermediate: Session 2: Extending and Responding to Invitationshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%202%20-%20Extending%20and%20Responding%20to%20Invitations.pdf
Intermediate: Session 3: Asking for Informationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%203%20-%20Asking%20for%20Information.pdf
Intermediate: Session 4: Asking for Clarification and Confirmationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%204%20-%20Asking%20for%20Clarification%20and%20Confirmation.pdf
Intermediate: Session 5: Writing Sales Emailshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%205%20-%20Writing%20Sales%20Emails.pdf
Intermediate: Session 6: Making Suggestionshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%206%20-%20Making%20Suggestions.pdf
Intermediate: Session 7: Giving Status Updateshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%207%20-%20Giving%20Status%20Updates.pdf
Intermediate: Session 8: Following Up on a Meetinghttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Intermediate/Intermediate%20-%20Business%20Writing%20-%20Session%208%20-%20Following%20Up%20on%20a%20Meeting.pdf

Advanced

Advanced: Session 1: Best Practices for Business Emailhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%201%20-%20Best%20Practices%20for%20Business%20Email.pdf
Advanced: Session 2: Extending and Responding to Invitationshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%202%20-%20Extending%20and%20Responding%20to%20Invitations.pdf
Advanced: Session 3: Asking for Informationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%203%20-%20Asking%20for%20Information.pdf
Advanced: Session 4: Asking for Clarification and Confirmationhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%204%20-%20Asking%20for%20Clarification%20and%20Confirmation.pdf
Advanced: Session 5: Writing Sales Emailshttps://content.globalenglish.com/files/Deloitte Workshops/PDFs/Business Writing/Advanced/Advanced – Business Writing – Session 5 – Writing Sales Emails .pdf
Advanced: Session 6: Making Suggestions and Giving Advicehttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%206%20-%20Making%20Suggestions%20and%20Giving%20Advice.pdf
Advanced: Session 7: Giving Status Updateshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%207%20-%20Giving%20Status%20Updates.pdf
Advanced: Session 8: Following Up on a Meetinghttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Business%20Writing/Advanced/Advanced%20-%20Business%20Writing%20-%20Session%208%20-%20Following%20Up%20on%20a%20Meeting.pdf

Participating in Meetings Masterclass

Intermediate

Intermediate: Session 1: Getting off to a Good Start https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%201%20-%20Getting%20off%20to%20a%20Good%20Start.pdf 
Intermediate: Session 2: Status Updates https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%202%20-%20Status%20Updates.pdf
Intermediate: Session 3: Checking Your Understanding https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%203%20-%20Checking%20Your%20Understanding.pdf
Intermediate: Session 4: Expressing Agreement and Disagreementhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%204%20-%20Expressing%20Agreement%20and%20Disagreement.pdf
Intermediate: Session 5: Giving Your Opinion https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%205%20-%20Contributing%20Your%20Opinion.pdf
Intermediate: Session 6: Interrupting Politely https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%206%20-%20Interrupting%20Politely.pdf
Intermediate: Session 7: Keeping Track of the Meeting https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%207%20-%20Keeping%20Track%20of%20the%20Meeting.pdf
Intermediate: Session 8: Calls to Action https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Intermediate/Intermediate%20-%20Participating%20in%20Meetings%20-%20Session%208%20-%20Calls%20to%20Action.pdf

Advanced

Advanced: Session 1: Getting off to a Good ]https://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%201%20-%20Getting%20off%20to%20a%20Good%20Start.pdf
Advanced: Session 2: Status Updateshttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%202%20-%20Status%20Updates.pdf
Advanced: Session 3: Checking Your Understandinghttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%203%20-%20Checking%20Your%20Understanding.pdf
Advanced: Session 4: Expressing Agreement and Disagreementhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%204%20-%20Expressing%20Agreement%20and%20Disagreement.pdf
Advanced: Session 5: Giving Your Opinionhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%205%20-%20Contributing%20Your%20Opinion.pdf
Advanced: Session 6: Interrupting Politelyhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%206%20-%20Interrupting%20Politely.pdf
Advanced: Session 7: Keeping Track of the Meetinghttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%207%20-%20Keeping%20Track%20of%20the%20Meeting.pdf
Advanced: Session 8: Calls to Actionhttps://content.globalenglish.com/files/Deloitte%20Workshops/PDFs/Participating%20in%20Meetings/Advanced/Advanced%20-%20Participating%20in%20Meetings%20-%20Session%208%20-%20Calls%20to%20Action.pdf

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